Most of our ceiling lights can be wall mounted. It is not recommended in the case of heavy layered-glass ceiling lights, such as Duplex. If a ceiling light is mounted on the wall, the lampholder must be positioned at the bottom of the product, so that heat generated rises away from the lampholder.
Yes, you can paint either ceramic or plaster lights using a good quality emulsion paint.
If you are the end-user, and you have received a faulty product, please contact your supplier who should arrange a replacement for you. If your are an Astro customer, please contact our sales department by fax or email (email@example.com) and they will arrange a Credit or replacement. Returns whether for faulty goods or unwanted stock will only be accepted by prior agreement (a Returns Reference Number will be issued if approved). Non-faulty goods must be returned at customer's own cost, and if received back in a re-saleable condition (Including boxes) will be credited less 20% re-stocking charge.
Yes, we stock a wide range of replacment lamps for all our products. Please refer to the accessories page of our website or catalogue.
Lighting-scheme design is a very specialised service, and it is not something we are qualified to do. Please contact your retailer or contractor who may be able to recommend a scheme designer to you.
Please refer to the data sheet on the website for information regarding the positions of fixing screw holes and cable-entry points. The drawings showing the fixing holes are all viewed from the front elevation of the product.
Yes, we carry a large range of spares. Please contact our sales department.
If the light fitting has one of the following lampholders (GU10, G9, E27 and E14), and you are not using a fluorescent/compact fluorescent bulb, then it can be dimmed using a standard wall dimmer-switch. Some fluorescent/compact fluorescent bulbs (usually ones fitting an E14 or E27 lampholder) can be dimmed - check what it says on the bulb packaging.
Generally speaking, there is no problem dimming low-voltage lights, but check that the transformer you are using is suitable. The transformer that Astro supplies is suitable to be dimmed using an ordinary wall dimmer switch.
In the UK, there are building standards that require either a fire-rated downlight to be used, or alternatively, you can fit an ordinary non fire-rated downlight, but used in conjunction with a proprietory fire-hood. Even though the standards do not require this in every instance, most electricians prefer to use one or other of these in all instances.
Exposure to a high salt environment, such as coastal situations, is not recommended.
Only some of our products are suitable for use in a chlorinated atmosphere. Please contact our technical department before using any product in these situations.
All of our products are designed to run on standard European voltage of 230v. The main exceptions to 230v are in the American continent and Japan, where 110v is the norm. Whilst our mains-voltage lights will run on a 110v supply, there may be conflicts with the bulbs that are available locally. Our low-voltage, LED or low-energy lights will not work on a 110v supply.
No, your shaver/electric tootbrush will charge even when the light is switched off.
The shaver sockets in our products are all separated from the mains by a safety isolating transformer. As a result, they are suitable only for electric shavers and toothbrushes, including re-chargeable versions of these. They are not suitable for higher power appliances, such as hair dryers.
We supply separate transformers and LED drivers for all products that require them. Please refer to the accessories page of the catalogue or website to find out more information.
Some customers prefer to operate their lights from the wall-switch. If this is the case, simply switch the light on, and then cut the pull-cord off with scissors.